{"id":344,"date":"2025-04-07T20:39:48","date_gmt":"2025-04-07T20:39:48","guid":{"rendered":"https:\/\/test.surefire-controls.com\/?page_id=344"},"modified":"2025-07-15T21:32:23","modified_gmt":"2025-07-15T21:32:23","slug":"support","status":"publish","type":"page","link":"https:\/\/surefirebms.com\/index.php\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Hero&#8221; _builder_version=&#8221;4.27.4&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_type=&#8221;circular&#8221; background_color_gradient_direction_radial=&#8221;top left&#8221; background_color_gradient_stops=&#8221;rgba(40,40,40,0.79) 0%|rgba(40,40,40,0.86) 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_color_gradient_start=&#8221;rgba(40,40,40,0.79)&#8221; background_color_gradient_end=&#8221;rgba(40,40,40,0.86)&#8221; background_image=&#8221;https:\/\/surefirebms.com\/wp-content\/uploads\/2025\/04\/Photo-22-scaled.jpg&#8221; 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_builder_version=&#8221;4.16&#8243; background_color_gradient_start=&#8221;rgba(40,40,40,0.79)&#8221; background_color_gradient_end=&#8221;rgba(40,40,40,0.86)&#8221; custom_padding=&#8221;10vw|6vw|10vw|6vw&#8221; custom_padding_tablet=&#8221;10vw|10%|10vw|10%|true|true&#8221; custom_padding_phone=&#8221;10vw|10%|10vw|10%|true|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221; padding_tablet=&#8221;10vw|10%|10vw|10%|true|true&#8221; padding_last_edited=&#8221;on|desktop&#8221; custom_padding__hover=&#8221;|||&#8221; padding_phone=&#8221;10vw|10%|10vw|10%|true|true&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;Rubik|700|||||||&#8221; header_font_size=&#8221;64px&#8221; background_layout=&#8221;dark&#8221; max_width=&#8221;800px&#8221; custom_margin=&#8221;||0px|&#8221; custom_padding=&#8221;|||16px&#8221; text_font_size_tablet=&#8221;14px&#8221; text_font_size_last_edited=&#8221;off|desktop&#8221; 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button_text=&#8221;Call A Burner management Expert&#8221; _builder_version=&#8221;4.27.4&#8243; button_text_size=&#8221;14px&#8221; button_bg_color=&#8221;#EC1B3B&#8221; button_border_width=&#8221;1px&#8221; button_border_color=&#8221;#FFFFFF&#8221; button_border_radius=&#8221;4px&#8221; button_letter_spacing=&#8221;4px&#8221; button_font=&#8221;Rubik|700||on|||||&#8221; button_icon=&#8221;&#x24;||divi||400&#8243; background_layout=&#8221;dark&#8221; custom_margin=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; 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global_colors_info=&#8221;{}&#8221; padding_tablet=&#8221;|10%||10%||true&#8221; padding_last_edited=&#8221;on|desktop&#8221; custom_padding__hover=&#8221;|||&#8221; padding_phone=&#8221;|10%||10%||true&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Rubik|700|||||||&#8221; header_2_font_size=&#8221;32px&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;|||&#8221; header_2_font_size_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Contact Info<\/h2>\n<p>[\/et_pb_text][et_pb_blurb title=&#8221;Our Office&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe01d;||divi||400&#8243; icon_color=&#8221;#ffffff&#8221; image_icon_width=&#8221;56px&#8221; content_max_width=&#8221;1100px&#8221; content_max_width_tablet=&#8221;1100px&#8221; content_max_width_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.27.4&#8243; header_font=&#8221;Rubik|700|||||||&#8221; header_text_color=&#8221;#2a2a2a&#8221; header_line_height=&#8221;1.4em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;15px&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;|||&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;right&#8221; animation_intensity_slide=&#8221;10%&#8221; icon_font_size=&#8221;56px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>1910 Rustic Place, Farmington, NM 87401<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=&#8221;Open Office Hours&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x7d;||divi||400&#8243; icon_color=&#8221;#ffffff&#8221; image_icon_width=&#8221;56px&#8221; content_max_width=&#8221;1100px&#8221; content_max_width_tablet=&#8221;1100px&#8221; content_max_width_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.16&#8243; header_font=&#8221;Rubik|700|||||||&#8221; header_text_color=&#8221;#2a2a2a&#8221; header_line_height=&#8221;1.4em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;15px&#8221; 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_builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_accordion open_toggle_text_color=&#8221;#EC1B3B&#8221; open_toggle_background_color=&#8221;#FFFFFF&#8221; toggle_icon=&#8221;&#xf067;||fa||900&#8243; icon_color=&#8221;#EC1B3B&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;3f716d55-aa2d-480c-a3dd-ed5415c33d70&#8243; toggle_text_color=&#8221;#343235&#8243; toggle_font=&#8221;&#8211;et_global_heading_font|700|||||||&#8221; toggle_text_align=&#8221;left&#8221; body_text_color=&#8221;#343235&#8243; custom_padding=&#8221;9px|37px|9px|37px|true|true&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-bcc99e3b-722a-4dba-85e5-49c6d1592562%22:%91%22link_text_color%22,%22quote_border_color%22,%22icon_color%22,%22link_text_color%22,%22quote_border_color%22,%22icon_color%22,%22link_text_color%22,%22quote_border_color%22,%22icon_color%22,%22link_text_color%22,%22quote_border_color%22,%22icon_color%22,%22link_text_color%22,%22quote_border_color%22,%22icon_color%22,%22link_text_color%22,%22quote_border_color%22,%22icon_color%22,%22link_text_color%22,%22quote_border_color%22,%22icon_color%22,%22link_text_color%22,%22quote_border_color%22,%22icon_color%22,%22link_text_color%22,%22quote_border_color%22,%22icon_color%22,%22link_text_color%22,%22quote_border_color%22,%22icon_color%22,%22link_text_color%22,%22quote_border_color%22,%22icon_color%22,%22link_text_color%22,%22quote_border_color%22,%22icon_color%22,%22link_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_border_color%22%93,%22gcid-fa3e187d-20a7-4c5a-962d-49a38117a4cc%22:%91%22quote_text_color%22,%22quote_text_color%22,%22quote_text_color%22,%22quote_text_color%22,%22quote_text_color%22,%22quote_text_color%22,%22quote_text_color%22,%22quote_text_color%22,%22quote_text_color%22,%22quote_text_color%22,%22quote_text_color%22,%22quote_text_color%22,%22quote_text_color%22,%22quote_text_color%22,%22quote_text_color%22,%22quote_text_color%22,%22quote_text_color%22,%22quote_text_color%22,%22quote_text_color%22,%22quote_text_color%22,%22quote_text_color%22,%22quote_text_color%22%93}&#8221; quote_font_size_tablet=&#8221;18px&#8221; quote_font_size_phone=&#8221;16px&#8221; quote_font_size_last_edited=&#8221;on|phone&#8221;][et_pb_accordion_item title=&#8221;Frequently Asked Questions&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;24px|25px|24px|25px|true|true&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is a Burner Management System (BMS) and why is it necessary?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;2cd288c2-b4f0-49cb-914d-2a39f1bc03b6&#8243; custom_padding=&#8221;24px|25px|24px|25px|true|true&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span><\/span>A <b>Burner Management System (BMS)<\/b> is a control system that <b>safely starts, monitors, and shuts down industrial burners<\/b>. It\u2019s essential for protecting equipment, ensuring safe operation, and meeting regulatory requirements.<\/p>\n<p><span><\/span>A BMS is necessary because it provides:<\/p>\n<ul>\n<li><span><\/span><b>Safety<\/b> \u2013 Automatically shuts down the burner if unsafe conditions are detected.<\/li>\n<li><span><\/span><b>Compliance<\/b> \u2013 Helps meet industry standards like <b>NFPA 87<\/b> and local codes.<\/li>\n<li><span><\/span><b>Efficiency<\/b> \u2013 Ensures proper ignition sequences, minimizing fuel waste and reducing downtime.<\/li>\n<li><span><\/span><b>Reliability<\/b> \u2013 Continuously monitors burner status to maintain consistent operation.<\/li>\n<\/ul>\n<p>SureFire\u2019s BMS goes beyond the basics by offering <b>hot surface ignition<\/b>, a <b>simple, user-friendly interface<\/b>, and <b>industry-leading support<\/b> \u2014 built to perform consistently in the real conditions your operation faces every day.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Pilotless VS. Piloted&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;2cd288c2-b4f0-49cb-914d-2a39f1bc03b6&#8243; custom_padding=&#8221;24px|25px|24px|25px|true|true&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>&nbsp;<\/p>\n<p>SureFire offers both <b>piloted<\/b> and <b>pilotless<\/b> ignition systems, depending on your application and regulatory requirements.<\/p>\n<p><b>Piloted ignition systems<\/b> use a small flame (pilot) to ignite the main burner. These are required for <b>combusters, flares, and are commonly utilized with heater treaters<\/b> to ensure continuous readiness and compliance. SureFire\u2019s piloted systems are built with the same rugged reliability and hot surface ignition technology to ensure consistent performance even in harsh environments.<\/p>\n<p><span><\/span><b>SureFire\u2019s Pilotless systems<\/b>, on the other hand, are revolutionizing the industry by eliminating the pilot and associated fuel trains altogether by using <b>hot surface ignition to light the main burner directly<\/b>. This design reduces fuel usage, minimizes components, and simplifies maintenance \u2014 making it ideal for applications like <b>heater treaters, line heaters, tanks, and separators<\/b>. We generally recommend pilotless systems for these types of equipment due to their reliability, simplicity, and lower operational cost.<\/p>\n<p>Whether your site requires a piloted or pilotless solution, SureFire provides ignition systems engineered for safety, compliance, and uptime<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What makes SureFire\u2019s BMS different from other systems?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;2cd288c2-b4f0-49cb-914d-2a39f1bc03b6&#8243; custom_padding=&#8221;24px|25px|24px|25px|true|true&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span><\/span>SureFire\u2019s Burner Management System stands out because of its industry-leading <b>hot surface ignition technology<\/b>, which provides reliable, sparkless ignition even in the harshest environments. Unlike traditional systems that rely on <b>spark ignition prone to failure<\/b>, SureFire\u2019s design eliminates common ignition issues caused by weather, moisture, and mechanical wear.<\/p>\n<p><span><\/span>We also offer a <b>user-friendly, simple interface<\/b> with no complex menus to navigate, making operation straightforward and hassle-free. Our systems are backed by <b>industry-leading warranties<\/b> and <b>24\/7 customer support<\/b>, reflecting our commitment to product reliability and long-term customer satisfaction.<\/p>\n<p>Additionally, our BMS supports fast installation, seamless integration with existing control systems, and compliance with key safety standards. The result is a safer, more efficient system that minimizes downtime and maintenance costs.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What makes SureFire\u2019s ignition technology more reliable than traditional spark systems?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;2cd288c2-b4f0-49cb-914d-2a39f1bc03b6&#8243; custom_padding=&#8221;24px|25px|24px|25px|true|true&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span><\/span>SureFire\u2019s ignition technology uses <b>hot surface ignition<\/b> instead of traditional spark ignition, which makes it far more reliable in harsh conditions like wind, rain, snow, and freezing temperatures. Unlike spark systems that can fail due to exposure or moisture, our hot surface igniters provide consistent, maintenance-free ignition\u2014dramatically reducing burner downtime and costly technician visits.<\/p>\n<p><span><\/span>This technology eliminates the common failure points of spark igniters, resulting in safer, more efficient burner startups and long-term operational reliability.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Is surefire NFPA 87, Compliant?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;2cd288c2-b4f0-49cb-914d-2a39f1bc03b6&#8243; custom_padding=&#8221;24px|25px|24px|25px|true|true&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>Yes, SureFire Burner Management Systems are fully compliant with <strong>NFPA 87<\/strong> standards under the <strong>Class H heaters<\/strong> designation.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;When was SureFire founded?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;24px|25px|24px|25px|true|true&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>SureFire Burner Management Systems was founded in <b>2005<\/b> with the goal of revolutionizing burner ignition technology in the oil and gas industry. Since then, we have focused on delivering reliable, sparkless ignition solutions that improve safety and uptime for our customers.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Is SureFire approved for use in hazardous areas?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;24px|25px|24px|25px|true|true&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes. SureFire\u2019s Burner Management Systems are approved for use in <b>CLASS I, DIV 2, Groups C, D, and TX <\/b>hazardous locations. This means our products meet the necessary safety standards for environments where flammable gases or vapors may be present intermittently, ensuring reliable and safe operation without compromising performance.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What burner applications does SureFire\u2019s BMS support?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;24px|25px|24px|25px|true|true&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span><\/span>SureFire\u2019s Burner Management System is engineered to handle a wide variety of burner applications within the oil and gas industry. Whether you\u2019re managing <b>flare stacks, ECDs (Emergency Combustion Devices), heater treaters, line heaters, tanks, separators,<\/b> or other similar firetube applications, our system delivers reliable ignition and safety you can count on.<\/p>\n<p><span><\/span>Our <b>hot surface ignition technology<\/b> adapts seamlessly to burners fueled by <b>natural gas and propane<\/b>. Designed for harsh environments and extreme conditions, SureFire\u2019s BMS provides consistent performance across your critical operations \u2014 ensuring safety, compliance, and maximum uptime.<\/p>\n<p>No matter the application, we customize our solutions to fit your specific burner configuration and meet all relevant regulatory requirements.<\/p>\n<p data-start=\"4748\" data-end=\"4982\" class=\"\">\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What kind of return on investment (ROI) can I expect from SureFire\u2019s Burner Management System?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;24px|25px|24px|25px|true|true&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>&nbsp;<\/p>\n<p>Investing in SureFire\u2019s Burner Management System delivers significant ROI by minimizing costly burner downtime, reducing technician callouts, and lowering maintenance expenses. Our <b>hot surface ignition technology<\/b> provides reliable, consistent ignition even in harsh conditions\u2014helping you avoid expensive manual relights and unplanned shutdowns.<\/p>\n<p><span><\/span>Additionally, our system supports compliance with safety regulations, helping you avoid fines and environmental penalties. Many customers see measurable savings within months of installation through improved uptime, reduced fuel waste, and lower operational risks.<\/p>\n<p>In short, SureFire\u2019s BMS pays for itself by protecting your operations, boosting productivity, and cutting ongoing costs<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer SupportCall A Burner Management Expert at 505-333-2876 or fill out the form belowContact Info 1910 Rustic Place, Farmington, NM 87401M-T: 6am &#8211; 5pm F-S: Office Closed Technical Support Available 24\/7sales@surefirebms.com Tech Support (505)333-2876 Office (505)333-2878 &nbsp;Need support? Send us a message.A Burner Management System (BMS) is a control system that safely starts, monitors, and [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-344","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/surefirebms.com\/index.php\/wp-json\/wp\/v2\/pages\/344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/surefirebms.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/surefirebms.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/surefirebms.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/surefirebms.com\/index.php\/wp-json\/wp\/v2\/comments?post=344"}],"version-history":[{"count":13,"href":"https:\/\/surefirebms.com\/index.php\/wp-json\/wp\/v2\/pages\/344\/revisions"}],"predecessor-version":[{"id":1440,"href":"https:\/\/surefirebms.com\/index.php\/wp-json\/wp\/v2\/pages\/344\/revisions\/1440"}],"wp:attachment":[{"href":"https:\/\/surefirebms.com\/index.php\/wp-json\/wp\/v2\/media?parent=344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}