Customer Support

Call A Burner Management Expert at

505-333-2876 or fill out the form below

Contact Info

Our Office

1910 Rustic Place, Farmington, NM 87401

}

Open Office Hours

M-T: 6am – 5pm

F-S: Office Closed

Technical Support Available 24/7

Get in Touch

Need support? Send us a message.

Frequently Asked Questions
What is a Burner Management System (BMS) and why is it necessary?

A Burner Management System (BMS) is a control system that safely starts, monitors, and shuts down industrial burners. It’s essential for protecting equipment, ensuring safe operation, and meeting regulatory requirements.

A BMS is necessary because it provides:

  • Safety – Automatically shuts down the burner if unsafe conditions are detected.
  • Compliance – Helps meet industry standards like NFPA 87 and local codes.
  • Efficiency – Ensures proper ignition sequences, minimizing fuel waste and reducing downtime.
  • Reliability – Continuously monitors burner status to maintain consistent operation.

SureFire’s BMS goes beyond the basics by offering hot surface ignition, a simple, user-friendly interface, and industry-leading support — built to perform consistently in the real conditions your operation faces every day.

Pilotless VS. Piloted

 

SureFire offers both piloted and pilotless ignition systems, depending on your application and regulatory requirements.

Piloted ignition systems use a small flame (pilot) to ignite the main burner. These are required for combusters, flares, and are commonly utilized with heater treaters to ensure continuous readiness and compliance. SureFire’s piloted systems are built with the same rugged reliability and hot surface ignition technology to ensure consistent performance even in harsh environments.

SureFire’s Pilotless systems, on the other hand, are revolutionizing the industry by eliminating the pilot and associated fuel trains altogether by using hot surface ignition to light the main burner directly. This design reduces fuel usage, minimizes components, and simplifies maintenance — making it ideal for applications like heater treaters, line heaters, tanks, and separators. We generally recommend pilotless systems for these types of equipment due to their reliability, simplicity, and lower operational cost.

Whether your site requires a piloted or pilotless solution, SureFire provides ignition systems engineered for safety, compliance, and uptime

What makes SureFire’s BMS different from other systems?

SureFire’s Burner Management System stands out because of its industry-leading hot surface ignition technology, which provides reliable, sparkless ignition even in the harshest environments. Unlike traditional systems that rely on spark ignition prone to failure, SureFire’s design eliminates common ignition issues caused by weather, moisture, and mechanical wear.

We also offer a user-friendly, simple interface with no complex menus to navigate, making operation straightforward and hassle-free. Our systems are backed by industry-leading warranties and 24/7 customer support, reflecting our commitment to product reliability and long-term customer satisfaction.

Additionally, our BMS supports fast installation, seamless integration with existing control systems, and compliance with key safety standards. The result is a safer, more efficient system that minimizes downtime and maintenance costs.

What makes SureFire’s ignition technology more reliable than traditional spark systems?

SureFire’s ignition technology uses hot surface ignition instead of traditional spark ignition, which makes it far more reliable in harsh conditions like wind, rain, snow, and freezing temperatures. Unlike spark systems that can fail due to exposure or moisture, our hot surface igniters provide consistent, maintenance-free ignition—dramatically reducing burner downtime and costly technician visits.

This technology eliminates the common failure points of spark igniters, resulting in safer, more efficient burner startups and long-term operational reliability.

Is surefire NFPA 87, Compliant?

Yes, SureFire Burner Management Systems are fully compliant with NFPA 87 standards under the Class H heaters designation.

When was SureFire founded?

SureFire Burner Management Systems was founded in 2005 with the goal of revolutionizing burner ignition technology in the oil and gas industry. Since then, we have focused on delivering reliable, sparkless ignition solutions that improve safety and uptime for our customers.

Is SureFire approved for use in hazardous areas?

Yes. SureFire’s Burner Management Systems are approved for use in CLASS I, DIV 2, Groups C, D, and TX hazardous locations. This means our products meet the necessary safety standards for environments where flammable gases or vapors may be present intermittently, ensuring reliable and safe operation without compromising performance.

What burner applications does SureFire’s BMS support?

SureFire’s Burner Management System is engineered to handle a wide variety of burner applications within the oil and gas industry. Whether you’re managing flare stacks, ECDs (Emergency Combustion Devices), heater treaters, line heaters, tanks, separators, or other similar firetube applications, our system delivers reliable ignition and safety you can count on.

Our hot surface ignition technology adapts seamlessly to burners fueled by natural gas and propane. Designed for harsh environments and extreme conditions, SureFire’s BMS provides consistent performance across your critical operations — ensuring safety, compliance, and maximum uptime.

No matter the application, we customize our solutions to fit your specific burner configuration and meet all relevant regulatory requirements.

What kind of return on investment (ROI) can I expect from SureFire’s Burner Management System?

 

Investing in SureFire’s Burner Management System delivers significant ROI by minimizing costly burner downtime, reducing technician callouts, and lowering maintenance expenses. Our hot surface ignition technology provides reliable, consistent ignition even in harsh conditions—helping you avoid expensive manual relights and unplanned shutdowns.

Additionally, our system supports compliance with safety regulations, helping you avoid fines and environmental penalties. Many customers see measurable savings within months of installation through improved uptime, reduced fuel waste, and lower operational risks.

In short, SureFire’s BMS pays for itself by protecting your operations, boosting productivity, and cutting ongoing costs